Our Commitment to Your Privacy and Data Security
At Vital Zenith, safeguarding your personal data and health information is not just a policy—it's a foundational pillar of our trust with you. We understand the sensitive nature of your wellness journey, and we are dedicated to protecting your information with the utmost integrity and transparency.
Our privacy philosophy is rooted in respect for your autonomy and your right to understand how your information is collected, used, and protected. We use your data exclusively to enhance and personalize your wellness experience, helping us tailor programs, insights, and support that genuinely serve your health goals.
You have clear rights regarding your data, including the right to access, correct, delete, and port your personal information. We are here to answer any questions you may have. For privacy-related inquiries, please contact our Data Protection Officer at [email protected] or call us at (512) 670-1928.
Last updated: October 26, 2023. We will notify you of any significant policy changes via email or prominent website notice.
What Information We Collect and How We Use It
We collect information essential to providing you with truly personalized wellness solutions, always with your consent.
Personal Information
- Name, contact details (email, phone, address), and demographic information (age, gender, location) to personalize your programs and communications.
- Health information from wellness assessments, health goals, and progress tracking data, rigorously protected and only used to tailor your wellness journey.
Technical & Communication Information
- Website usage data, device information, and cookies to improve site functionality, user experience, and content relevance.
- Communication preferences are respected. You have full control over marketing opt-ins and opt-outs through your account dashboard or direct contact.
Purpose of Use: This data allows us to deliver, personalize, and continually improve services, enhance communication, and refine our wellness programs to better meet your needs.
How We Protect Your Information
Your data's security is paramount. Vital Zenith employs a multi-layered approach to protect your information from unauthorized access, alteration, disclosure, or destruction:
- Robust Security Measures: We utilize industry-standard SSL encryption for all data in transit, secure servers for data storage, and advanced data encryption protocols to safeguard your records.
- Strict Access Controls: Only authorized personnel with a legitimate need can access your data. Our team undergoes regular security and privacy training, adhering to limited access principles and strict authentication requirements.
- HIPAA Compliance: All health information is handled in strict accordance with HIPAA regulations, ensuring appropriate administrative, physical, and technical safeguards are in place, including signed Business Associate Agreements with any third-party providers.
- Continuous Audits & Incident Protocols: We conduct regular security audits and maintain comprehensive data backup and recovery procedures. In the unlikely event of a security incident, we have clear protocols for rapid response and transparent notification processes as required by law.
Your Privacy Rights and How to Exercise Them
You are in control of your personal data. Vital Zenith empowers you with clear ways to manage your information.
Access and Correction
- Right to Access: You can request a copy of your personal data held by us. Data portability options are also available for your convenience.
- Right to Correction: Update or correct inaccurate or incomplete personal and health information directly through your Vital Zenith account portal or by contacting our support team.
Deletion and Communication
- Right to Deletion: Under certain circumstances, you can request the deletion of your personal data and account termination. We will comply, subject to legal and operational retention requirements.
- Communication Preferences: Manage your email, text, and phone communication preferences easily within your account settings.
For requests regarding your rights, please visit your account dashboard or email [email protected].
When and How We Share Information
Vital Zenith’s strict policy is never to sell your personal information. We may, however, share information under very specific, controlled circumstances, always with your privacy as our priority:
- Trusted Service Providers: We work with carefully vetted partners (e.g., payment processors, secure cloud hosting) who help us deliver our wellness services. These providers are bound by strict confidentiality agreements and only process data as instructed by Vital Zenith.
- Healthcare Integration (With Explicit Consent): Should you choose, and with your explicit written consent, we can share relevant health data with your designated healthcare providers to ensure coordinated care. This is an opt-in service.
- Legal and Safety Requirements: We may disclose information if legally required by valid court order or governmental request, or to protect the safety, rights, or property of Vital Zenith, our users, or the public.
- Marketing Partners (Opt-in Only): For relevant wellness products and services from trusted partners, we will only share your information with your explicit opt-in consent. You can revoke this consent at any time.
Our commitment remains: your data is yours, and its use is always transparent and controlled.
